Frequently asked questions
What kind of jewellery does Jineva Jewels offer?
Jineva Jewels offers premium demi-fine jewellery and fashion jewellery, thoughtfully designed for everyday wear, special occasions, weddings, parties, and gifting.
Is your jewellery anti-tarnish?
Yes. All our jewellery is crafted with anti-tarnish plating to help maintain its shine and finish for longer. With proper care, your pieces will continue to look beautiful over time.
Is your jewellery waterproof?
Our jewellery is anti-tarnish, but we recommend avoiding prolonged exposure to water, perfumes, lotions, sweat, and harsh chemicals to preserve its finish and longevity.
Is your jewellery skin-friendly?
Yes. Our jewellery is made using skin-friendly materials and is suitable for most skin types. If you have extremely sensitive skin, we recommend performing a patch test before prolonged use.
How should I store my jewellery?
Store your jewellery in a dry place, preferably in the pouch or box provided. Keep each piece separately to prevent scratches and tangling.
How do I clean my jewellery?
Simply wipe your jewellery with a soft, dry cloth after use. Avoid abrasive cleaners or harsh chemicals.
Will the product look exactly like the pictures?
We strive to showcase every product as accurately as possible. However, slight variations in colour may occur due to lighting and different screen settings.
How long does shipping take?
Orders are usually processed within 1–2 business days and delivered within 3–7 business days, depending on your location.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available for eligible pincodes. You can check availability during checkout.
How can I track my order?
Once your order is shipped, you'll receive a tracking link via email, SMS, or WhatsApp so you can follow your shipment in real time.
Can I cancel my order?
Orders can be cancelled only before they are shipped. Once dispatched, cancellations are not possible.
What is your return or exchange policy?
For hygiene reasons, we generally do not accept returns. Exchanges are only applicable if you receive a damaged, defective, or incorrect product.
What should I do if I receive a damaged or incorrect item?
Please contact our customer support within 24 hours of delivery with your order number and clear photos or an unboxing video. We'll resolve the issue as quickly as possible.
Does your jewellery come with a warranty?
Our jewellery is crafted with premium-quality anti-tarnish materials. If you receive a product with a manufacturing defect, please contact us immediately after delivery for assistance.
Is your jewellery suitable for gifting?
Absolutely! Every piece is beautifully packaged, making it a perfect gift for birthdays, anniversaries, weddings, festivals, and other special occasions.