Privacy policy

At Jineva Jewels, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us.

  1. Information We Collect

When you browse our website or place an order, we may collect the following information:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping & Billing Address

  • Payment Information (processed securely through our payment partners)

  • Order History

  • Device Information, IP Address, Browser Type, and Cookies

  1. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Process refunds or exchanges (where applicable)

  • Improve our website and shopping experience

  • Prevent fraudulent transactions

  • Send promotional emails or offers (only if you have opted in)

  1. Payment Security

We do not store your debit card, credit card, UPI, or banking details on our servers. All payments are securely processed through trusted third-party payment gateways that follow industry-standard security protocols.

  1. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and understand how visitors interact with our website. You may disable cookies through your browser settings; however, some website features may not function properly.

  1. Sharing of Information

We value your privacy and do not sell, rent, or trade your personal information.

Your information may be shared only with trusted third-party service providers when necessary to:

  • Process payments

  • Deliver your orders through shipping partners

  • Provide customer support

  • Improve website performance and analytics

  • Comply with legal obligations

These service providers are required to protect your information and use it only for the services they provide.

  1. Data Protection

We take reasonable administrative, technical, and security measures to safeguard your personal information against unauthorized access, misuse, loss, or disclosure.

While we strive to protect your information, no method of online transmission or electronic storage is completely secure.

  1. Marketing Communication

If you subscribe to our newsletter or promotional updates, you may receive information about new collections, exclusive offers, and launches.

You can unsubscribe from these communications at any time by clicking the unsubscribe link or contacting us directly.

  1. Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update your account details

  • Request deletion of your personal information where legally permitted

To make any such request, please contact our customer support team.

  1. Third-Party Links

Our website may contain links to third-party websites. Once you leave our website, we are not responsible for the privacy practices or content of those external websites.

  1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services. The latest version will always be available on this page.

  1. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through our Contact Us page or email our customer support team.

By using our website, you agree to the terms outlined in this Privacy Policy.