Terms of service

Welcome to Jineva Jewels. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

  1. Acceptance of Terms

By visiting our website or purchasing from Jineva Jewels, you agree to these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return & Exchange Policy.

If you do not agree with any part of these terms, please refrain from using our website.

  1. Product Information

We strive to display our jewellery as accurately as possible. However, slight variations in colour, finish, or appearance may occur due to photography, lighting, and individual screen settings.

As each piece is carefully crafted, minor variations are considered a part of the product's uniqueness and are not defects.

  1. Pricing & Payments

  • All prices are listed in Indian Rupees (INR).

  • Prices are inclusive of applicable taxes unless stated otherwise.

  • We reserve the right to change prices, offers, or promotions without prior notice.

  • Orders will only be processed after successful payment confirmation or COD verification (where applicable).

  1. Order Acceptance

Once you place an order, you will receive an order confirmation. This does not guarantee acceptance of your order.

Jineva Jewels reserves the right to cancel or refuse any order due to reasons including, but not limited to:

  • Product unavailability

  • Pricing or technical errors

  • Payment issues

  • Suspicious or fraudulent transactions

In such cases, any prepaid amount will be refunded to the original payment method.

  1. Shipping & Delivery

Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.

While we work with trusted delivery partners, Jineva Jewels cannot be held responsible for delays caused by courier companies or events beyond our control.

  1. Cancellations

Orders may only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

  1. Returns & Exchanges

Please refer to our Return & Exchange Policy for complete details regarding eligibility, timelines, and conditions.

  1. Jewellery Care

Although our jewellery is crafted with anti-tarnish plating, proper care is essential to maintain its finish.

We recommend avoiding prolonged exposure to water, perfumes, lotions, sweat, and harsh chemicals. Damage caused by improper handling, misuse, or normal wear and tear is not covered.

  1. Intellectual Property

All content on this website including product images, logos, graphics, text, designs, videos, and branding is the property of Jineva Jewels and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, or used without prior written permission.

  1. Limitation of Liability

Jineva Jewels shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our maximum liability, if any, shall not exceed the value of the product purchased.

  1. User Responsibilities

By using our website, you agree that you will:

  • Provide accurate and complete information.

  • Not use the website for any unlawful or fraudulent activity.

  • Not interfere with the security or functionality of the website.

  • Not misuse or attempt to gain unauthorized access to our systems.

  1. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

  1. Changes to Terms

Jineva Jewels reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon being posted on this page.

  1. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in India.

  1. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our customer support team through our Contact Us page or via email.

By continuing to use our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.