Refund policy

At Jineva Jewels, customer satisfaction is our priority. Please read our policy carefully before placing your order.

Returns

Due to hygiene reasons, we do *not* accept returns for change of mind, incorrect orders placed by the customer, or personal preferences.

Exchanges

Exchanges are only accepted if you receive:

- A damaged product
- A defective product
- An incorrect item

Please notify us within 24 hours of delivery with your Order ID, clear photos, and an unboxing video.

Refunds

Refunds are only issued if:

- Your order is cancelled by Jineva Jewels.
- The product is unavailable.
- An exchange cannot be processed due to stock unavailability.

Approved refunds will be processed to the original payment method within 5–7 business days.

Order Cancellation

Orders can only be cancelled before they are shipped. Once dispatched, cancellations are not possible.

If you have any questions, feel free to contact our customer support team we're happy to help.